Universal Motorcycle Training
Terms & Conditions and Privacy
Valid from 01/06/2017
On the day of your training (or DVSA test), you must hold and be in possession of a valid UK driving licence. It must be produced to your trainer (or DVSA examiner) upon registration of the course (or test). No other forms of licence or ID are acceptable. No copies are acceptable. It is your responsibility to bring these documents to all training sessions (or test) that you attend. In failing to do so, training (or test) may be terminated for that day and fees for that day will be lost. This may impact on your course (and or test) and in your losing entire course fees.
• European licences must be accompanied by a confirmation of registration of your EU licence in the United Kingdom (D91 form, or D58/2) showing provisional motorcycle entitlement (Category A)
• If you produce an older Paper style licence, a valid up to date passport must also be provided to prove who you are. No other form of photographic ID will be accepted.
It is the responsibility of the client to make sure that the licence is valid and up to date before any formal training course can commence. Details of how to check if your licence is valid and up to date are available on the DVLA website.
You must attend all the scheduled days of training in full. Attendance requires you to attend on time so please allow for traffic and transport issues. As the courses are regulated by the DVSA and have a set syllabus they cannot be delayed or postponed for an individual. Late attendance (arriving more than 15 minutes after the start time of your training/course) can lead to you missing your session and your fees being forfeit. You cannot join the course once it has started as you must complete each part of the course by Law. We cannot offer refunds or compensation for missed training sessions or test. If you do not attend elements of your time-tabled training, your course may be terminated with no refund. Courses are sold as a whole and we cannot offer refunds for part elements not attended.
3. Suitable Clothing
Trainees taking part in any training courses must wear suitable clothing that offers reasonable protection. Wear layers that will keep you warm when it is cold and take a layer off when it is warm. We also advise you the wear something to cover up your neck like a scarf or snoodie tucked in will stop wind-chill.
We understand you may be new to biking and may not yet have your own motorcycle equipment. If this is the case, we will provide you with a helmet, jacket and gloves for you to use on your training the day. However, if you do not yet have a proper motorcycle trouser and motorcycle boots, as an alternative, on the day of your training, you must be wearing at least a jeans trousers and hiking boots. Please note that we do not accept trainers and tracksuit bottoms or sandals and shorts as you would be at risk of a serious injury.
If clothing worn is viewed as inappropriate and unsafe then the client may be asked to rebook the training course at an additional cost.
4.1 CBT / ITM / GEAR CONVERSION / PRIVATE MOTORCYCLING LESSONS
If you wish to cancel your course for any reason, you MUST provide a minimum of 3 (three) full working days’ notice before the start of your course
Cancellations made within 3 (three) full working days will result in the loss of your entire paid fees.
4.2 FULL MOTORCYCLE LICENCE COURSES – A1 / A2 / A (DAS)
If you wish to cancel your course for any reason, you MUST provide a minimum of 8 (eight) full working days’ notice before the start of your course
Cancellations made within 8 full working days will result in the loss of your entire paid fees.
All cancellations must be made by phone or email. We DO NOT accept voicemail or text messages as notification of cancellations.
Universal Motorcycle Training may cancel or change your training course due to both adverse weather conditions that make the training unsafe to proceed or any other unforeseen circumstances. Prior notification will be given to the client as soon as possible. We endeavour to do this prior the start of the course; however, depending on the circumstances this may not be possible.
Any courses that are cancelled by Universal Motorcycle Training due to the aforementioned circumstances can be rebooked at no extra charge. No refunds will be offered.
5. How to rebook your course:
If you wish to rebook your course for any reason, you must provide a minimum of 3 (three) full working days’ notice (8 full working days’ notice in case of Full Motorcycle Licence Courses) before your course starts. Any rebooking requests within 3 (three) full working days (7 full working days’ notice for Full Motorcycle Licence Courses) from the start date of the course will result in a loss of fees paid. For more information, please contact us. You may rebook via our website.
Full refunds can be requested 3 (three) full working days before the start date of the course (7 full working days’ notice in case of Full Motorcycle Licence Courses), less 30% administration fee. If you wish to cancel your course and receive a refund you must provide at least 3 (three) full working days’ notice prior to the start of that course and you MUST also provide us with the receipt.
Universal Motorcycle Ltd. will NOT offer a refund unless a valid receipt can be provided. Refunds must be made in the same way the original payment was received by Universal Motorcycle Ltd.
However, Universal Motorcycle Ltd. reserves the right to refuse a refund if no proof of purchase can be provided. Refunds may take up to 10 working days to credit back to your bank account.
7. Legal requirements
Compulsory Basic Training can only be provided by an Approved Authorised Training Body (ATB). Universal Motorcycle Training Ltd is a DVSA approved training body. As such, all training courses carried out by Universal Motorcycle Training Ltd. are governed by the Driving Standards Agency.
Course Agreement 1
All Trainers currently registered with Universal Motorcycle Training Ltd are DVSA Approved and trained to a high standard. All clients attending one of Universal Motorcycle Training Ltd training courses will agree to follow the instruction and guidance of the appointed registered trainer for the purpose of Compulsory Basic Training. Clients who fail to follow the necessary requirements or DO NOT respond to training will have their training course terminated. If you are a complete beginner/novice in regards to riding a motorcycle/scooter and if your EXPECTATION is to complete your Compulsory Basic Training (CBT) in one day, then we strongly suggest you start with a Beginners Course (commonly know as ITM – Introduction to Motorcycling) or at least 1-2 hours of Private Motorcycling Lessons prior to your CBT. By doing that, you will have a better idea of what to expect and you will also give us a chance to initially assess your skills, in order for us to advise you how to proceed.
Course Agreement 2
All students on CBT courses must sign a disclaimer before any on-road training can commence. You must confirm that you are satisfied with the training you have received so far and as a result feel sufficiently competent to proceed with the next element of your Compulsory Basic Training involving a minimum of two hours riding on the public highway. You must be able to confirm that you feel sufficiently competent to conduct the training on the Public Highway in the weather conditions prevailing at the time and that the motorcycle/scooter that your riding is suitable for you.
Failure to sign this declaration will result in the course being unable to continue as the on-road element will be incomplete you will need to book more onsite training. This clause has been brought in as part of a new structure to the Motorcycle Training Industry Insurance Policy.
Course Agreement 3 – Option to do your Compulsory Basic Training (CBT) on a 125cc Manual (Geared)
You have an option to do your Compulsory Basic Training (CBT) either on a manual (geared) or automatic motorbike.
However, as a road safety organisation it is our job to ensure the safety of both our trainees and the general public. To learn to ride a manual (geared) motorcycle is no easy task; even if you are an experienced car driver, a motorcycle is a completely different vehicle, which in turn, requires you to perform a range of unique skills such as balance, throttle control, higher levels of concentration, ability to deal with the exposure to varying weather conditions and wind, combination of foot and hand controls, etc.
Thus, if you are a novice rider, with no previous recent experience on a manual bike, and if your expectation is to complete your Compulsory Basic Training (CBT) on the same day, we highly recommend you to do your CBT on an automatic bike; followed by a Gear Conversion Course to learn to ride a manual bike. Alternatively, you should book two (2) days (consecutive days) of CBT Standard on a manual (geared) bike, or book a CBT Executive Training on manual (geared) bike.
Universal Motorcycle Training Ltd offer the highest quality training to their clients. However, should the client have any complaints with any aspect of their experience with us, please report any informal compliant to a member of staff who will help to resolve the issue. If a formal complaint needs to be made we will take this very seriously, and the client should contact a senior member of the team to help resolve the issue.
9. Road Traffic Violations
Clients in control of one of Universal Motorcycle Training Ltd motorcycles or scooters will take full responsibility for any violations regarding road traffic laws caused by them riding on the public highway. Relevant details will be passed to the appropriate authorities if requested. The client whom the offence relates will be informed.
Universal Motorcycle Training is a road safety organisation. If at any time a student shows an unsuitable attitude, or demonstrates unacceptable risk-taking or failure to comply with an instruction that endangers themselves or others on the road, the course will be terminated at that point and fees forfeited. The instructor as a licenced DVSA assessor has the final decision in this matter. Additional training may at the company’s discretion be arranged at the students full expense.
Any inappropriate behaviour displayed by the client while taking part in any training course Universal Motorcycle Training Ltd provides, could lead to the training being terminated and may also lead to relevant authorities being notified.
Any abuse of staff or other clients will not be tolerated on any level.
If any suspected use of alcohol or illegal substances is indicated or used on site that will endanger yourself, or others will result in termination of the training course with immediate effect.
Any illegal or inappropriate behaviour will simply not be tolerated.
11. Customer Vehicles
Any vehicles supplied by the customer for use on any training courses conducted by Universal Motorcycle Training Ltd will not be covered by Universal Motorcycle Training Ltd. insurance policy for motorcycles.
Responsibility is with the client to ensure that the vehicle is in a roadworthy condition and meets the relevant legal requirements. “L” plates must be clearly displayed front and rear. The vehicle must also be properly taxed. A valid MOT certificate must be shown to the trainer at the start of the course. A valid insurance cover note must be shown. A Vehicle Log Book (V5) must be produced. The trainer will check all relevant paperwork and check the motorcycle is in a safe and appropriate condition to commence your training.
In the unlikely event of an accident, or loss or damage to my personal effects, I acknowledge that the company will not be liable for any direct or indirect loss, damage or injury arising from or in connection with the service (except in instances of death or personal injury caused by the company’s negligence) and I waive all and any claims against Universal Motorcycle Training in this respect.
13. Bike Hire
*** Please note that this is only applicable if you are hiring a bike from us to do your course with.
Fixed penalties, etc.
The hirer shall be liable, as if the owner of the motorcycle, in respect of any:
1. Fixed penalty notice offence committed in respect of that motorcycle under part three and the relevant schedules of the Road Traffic Offenders Act 1988 as amended by the Parking Act 1989 and that those provisions may be amended or replaced from time to time
2. Excess charge which may be incurred in respect of the motorcycle in pursuance of an order sections 45 & 46 of the road traffic regulation 1984 as amended by the Road Traffic Offenders Act 1988 and by the Parking Act 1989, and as those provisions maybe amended or replaced from time to time
Insurance provided through Universal Motorcycle Training
• The motorcycle is at all times covered by the Universal Motorcycle Training Third Party Only insurance policy, the terms of which are available for inspection by the hirer at the Training Centre.
• The hirer, shall, however, remain liable for any loss or damage to the motorcycle as a result of any accident, collision and any act of negligence of the hirer.
• The hirer also shall remain liable for any loss or damage to a third party as a result of the wilful act or negligence of the hirer, or any breech of the terms of the insurance policy and shall indemnify the lessor from any third party claim, whether consequential or otherwise, which arises there from.
Moreover, from the moment you are assigned a bike (scooter or motorcycle) by your instructor, it becomes your responsibility forthrightly, without the need of signing/accepting any further documentation. Thus, this agreement acts as a provision of a hire agreement.
By accepting our Terms & Conditions, and making your booking with us, you agree to the above statements.
Likewise, by making a booking with us you are accepting our Terms & Conditions.
Please make your trainer aware if you are taking any medication or have any medical conditions that could affect your ability to ride a motorcycle/scooter before commencing your course.
We do not store credit card details nor do we share these details with any 3rd parties
All information passed to Universal Motorcycle Training Ltd. will be treated as confidential. However, we share some customer information (e.g. name, course, postcode) with the DVSA, MCIAC, and or Transport for London (TfL) which may in turn share these details to other 3rd parties (e.g. survey Companies, etc.).
Moreover, as part of our due diligence process, we reserve the right to utilise your personal information (e.g. Driving Licence Number, National Insurance Number, Date of Birth, etc.) to perform DVLA checks (online and or over the phone) on you, so that we can ensure that you will be riding your vehicle legally during your training. By accepting our Terms & Conditions, and making your booking with us, you agree to this policy.
16. COPYRIGHT, TRADE MARKS AND DOMAIN NAMES
Copyright You may copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use the site content only if you are using the content to promote Universal Motorcycle Training Ltd. as a company to do training, visit, invest or do business with. Any other use of the site content requires the prior written permission of Universal Motorcycle Training Ltd. Unauthorised use of this Site and its content may breach copyright and other intellectual property rights. Universal Motorcycle Training Ltd. may go to Court to enforce its rights if there is any unauthorised or undesirable use of the brand. Domain names, the domain name listed below is the property of Universal Motorcycle Training Ltd.:
17. WEBSITE CONTENT
The figures reproduced in this website are the most up to date available to the editorial team at the time of going to press (23rd of March 2014). While every effort has been made to ensure a high degree of accuracy, the authors can make no guarantees as to the accuracy or reliability of the information quoted.
18. £80 Motorcycle Helmet Offer
Please note: if you are booking under the “£80 Motorcycle Gloves Offer”, we no longer have XXL sizes. The only sizes now available are XS, S, M, L, and XL. These helmets are fully-ECER22.05 compliant, and comply to all current E.U. Regulations. However, once they are utilised by the Client, the helmets purchased under the CBT+Helmet offer are non-refundable, non-exchangeable and have no “warranty”.
19. TERMS AND CONDITIONS – FURTHER INFORMATION
Finally, should you have an enquiry about any aspect of these Terms and Conditions or our use of your personal information, please contact us as follows: by email: firstname.lastname@example.org by post: Universal Motorcycle Training Ltd, The Hive London, Camrose Avenue, London, HA8 6AG.